Terms of Use

Terms of Use

Introduction

Welcome to our website. www.e-dructer.com is an online store via the Internet (hereinafter "online store"). It operates under the legal form of a Private Capital Company (IKE) under the name Sales per Minute SPM Network IKE, with headquarters in the Municipality of Chaidari, Attica, 275 Leoforos Athinon Street, P.O. 12461, with number No. G.E.MI: 146826801000 and VAT number 801007479

Field of application

The following terms and conditions (hereinafter "Terms"), cover every sale of products from the online store located on the website www.e-dructer.com Any other Terms and Conditions are expressly excluded.
Every User or Visitor who enters and transacts with the online store (hereinafter the "Customer" or "Visitor" or "User") is deemed to consent and unconditionally accept the terms set forth here, without any exception. If any User does not agree with these terms, he must refrain from visiting, using this website and from any transaction with the online store. Each User uses this website at his own sole risk, and its content can in no way be considered to provide advice or direct or indirect advice to take any action.

General Terms

The Company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store at any time, and undertakes the obligation to inform consumers of any change, through the pages of this online store, always under the condition of harmonization with the General Data Protection Regulation (the “GDPR”), (Regulation (EU) 2016/679), which is a directly binding legislative act (regarding, see the Personal Data Protection Policy Framework of of our business HERE). Contracts through the online store are drawn up in the Greek language.
Only natural persons, aged 18 years or older, who have legal capacity to enter into a sales contract can make a purchase through the online store.
A necessary condition for placing an order from the online store is the completion and submission by the User of the relevant electronic order form with the necessary information for the conclusion of the sale and the acceptance of the terms of the sales contract and the terms of use.
Sales documents (Retail Receipt and Invoice) as well as User Manuals are sent electronically to the email entered by the customer on the order form.

Information Provided

The Company is committed to the truth, accuracy and completeness of the information listed in the online store, regarding the identity of the Company and the transactions provided through the online store. In the context of good faith, the Company is not responsible and is not bound by entries of electronic data that were made by mistake or error according to common experience and is entitled to correct them whenever they come to its knowledge.

Limitation of Liability

The Company fully complies with the applicable provisions regarding sales, electronic commerce and consumer protection.
The Company, in the context of its transactions from the online store, informs the Customer based on the data of availability or non-availability of the products observed each time and cannot under any circumstances guarantee their availability. In any case, the Company undertakes to promptly inform the Customer of the unavailability, in which case it bears no further responsibility.
The Company is not responsible for side effects or damages from the use of ordered products due to incorrect product selection by the user, careless or incorrect use of the products, or the fault of the manufacturer, such as manufacturing fault, incomplete information or instructions accompanying the products , build quality, material safety and defects. In the event of a defective product, its responsibility is limited to the obligation to replace it, as long as the conditions for returning products are met.

In the context of good faith, the Company is not responsible and is not bound for any errors or deviations in the common experience, in characteristics, photos and prices of products and cannot exclude the possibility that there may be incorrect entries for any reason during the import and/ and updating the features and/or price of a product. However, it undertakes to correct them whenever they come to its knowledge.
The online store provides the content (information, names, images, etc.), products and services through the website "exactly as they are". Under no circumstances shall the Company be liable for any claims of a civil and/or criminal nature, nor for any damage (positive, special or cumulative which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a visitor or user of the online store or a third party, due to a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or from any unauthorized interference by third parties in products and/or services and/or information available through it.

Copyright

All the content of the online store, such as indicative titles, marks, images, graphics, texts, etc., is the intellectual property of the Company (or of third parties from whom the Company has obtained a license for the operation of the online store) and is protected by relevant provisions of Greek and European law and international conventions. The names, distinctive titles, marks, images, photographs, designs, logos, graphics, distinguishing features, texts and audio-visual material, listed and representing the online store on the website www.e-dructer.com or its products or services Company or third parties, are assets and trademarks of the Company or third parties respectively, protected by relevant copyright and trademark laws. The appearance of these on this website and in the Company's online store should in no way be taken as a transfer or assignment of a license or right to use them. Any copying, reproduction, distribution, modification, resale, creation of a derivative work, modification in any way, or misleading the public about the real provider of the online store is prohibited. Reproduction, republishing, uploading, communication, dissemination, transmission or any other use of the content in any manner or medium, for commercial or other purposes, is permitted only with the prior written consent of the Company or any other copyright holder.

User Responsibility

The User agrees and undertakes to use this website, as well as the services, information and data of the online store, in accordance with the Law, good faith and good morals. The User agrees that he must provide true and accurate information in his transactions with the online store. The User assumes all responsibility for the use of his account in the online store by persons not authorized by him and for any damage suffered by the Company as a result.
The User agrees and undertakes not to use the online store for:
-sending, publishing, sending by e-mail or transmitting in other ways any content that is illegal for any reason, causes illegal insult and harm to the Company or any third party or violates the confidentiality or privacy of information of any person,
-sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, etc.,
-posting, posting, e-mailing or otherwise transmitting any content that users do not have a right to transmit under the law or applicable agreements (such as inside information, proprietary and confidential information obtained or disclosed as part labor relations or covered in confidentiality agreements),
-sending, publishing, sending by e-mail or transmitting in other ways any content that infringes any patent, trademark, trade secret, industrial and copyright or other proprietary rights of third parties of any kind,
-sending, posting, e-mailing or otherwise transmitting any material that contains software viruses or any other codes, files or programs designed to interrupt, damage or destroy the operating equipment of any software or computer hardware,
- intentional or unintentional violation of applicable laws or regulations,
-harassing third parties in any way.

Payment policy

The Company reserves the right to freely shape the pricing policy of the online store, to modify the listed prices, to change and/or withdraw offers with or without prior notice to the Users/Customers, who will be informed of the applicable price each time, from its relevant post on the website. The prices of products purchased from the Company's physical store may differ from the listed prices of the online store and the Company bears no responsibility and does not cover differences in the prices of the products that the Customer found afterwards due to the existence of a lower price in the online store, in relation to the physical store or vice versa.
All listed prices of the online store products are in euros and include VAT. The final prices of each product do not include the shipping costs, which are calculated in the text of the order, based on the Customer's choice for the place of shipment of the products. For additional charges, shipping, delivery or mail, as well as for any other expense or fee, the Customer is informed before submitting his order. Where such charges cannot reasonably be calculated in advance, the fact that such charges may be required shall be made known to the Customer prior to the submission of his order, and in the event that they could not be calculated at the time of the order and were not disclosed to the Customer , by phone before the confirmation of receipt of the order, then these are not borne by the Customer without his prior express consent.
In the event that a product is offered at an unusually low or high price in relation to its market value, the Customer, before proceeding with his order, may contact the Company by phone or by sending an e-mail to famac@famac.ind.br.

Order

Place an order - Offer to buy

The order of the products by the Customer is submitted by completing and sending the special order form available in the online store. Before submitting the order, through a special link, the Customer becomes aware of the conditions concerning the sale of the products he wishes to acquire and then chooses to activate the relevant icon "I have read and accept the terms and conditions of purchases", declaring with this the way expressly and unconditionally that before submitting his order, he received knowledge in a clear and comprehensible manner about:
-The full details of the Company, (name, registered office, publicity details, address, phone, email address) as well as the supplier of the ordered products where applicable.
-The main characteristics of the products of the order as described in the online store.
-The total price of the products of the order, including VAT, all fees, all additional charges (shipping, delivery or post) and any other expenses, for the fact that such additional charges may be required, as well as that the listed final price of each product in the online store, does not include shipping costs, which are calculated in the text of the order, based on the choice of shipping method of the order.
-The means of payment, delivery, execution, as well as the deadline within which the Company undertakes to deliver the products and any limitations of delivery and means of payment.
-The obligation of payment by the Customer upon submission of the order.
-The existence of the Company's liability in accordance with articles 534 et seq. of the Civil Code for real defects and lack of agreed properties, the duration of the contract and the conditions for its termination where applicable and the minimum duration of the Customer's obligations under the contract , where applicable.
-The right of withdrawal by the Customer (conditions, deadline, procedure, exceptions) where applicable and in the event of withdrawal, the Customer's burden with the direct cost of returning the products to the Company as well as the Customer's obligation, if it has been used, to pay a reasonable cost to the Company, while when no right of withdrawal is provided under the Law, the information that the Customer has no right of withdrawal or the circumstances in which the Customer loses the right of withdrawal,
Sending the order to the Company constitutes an offer to purchase the ordered products and a declaration of acceptance of all charges described in the order. If there is no information or acceptance from the Company, the Customer, having made the payment for the order, is entitled to the refund of the payment.
Confirmation of receipt of order-Preparation of sale
The order is not binding on the Company until the Customer receives confirmation of acceptance of the order from the Company, as described below.
The order is considered received by the Company, from the moment the Customer receives a relevant notification from the Company, with the number of his order and the indication "New Order", at the electronic contact address he has registered.
During the processing of each registered order, the correctness of the final price of the product and its availability are confirmed and in the event that the availability or the delivery time differs from that stated, the Company informs the Customer accordingly. The order is considered binding and the sale is considered established and creates claims between the Customer and the Company, only upon sending and receiving the electronic message marked "Delivery to Courier".
The status of the order is constantly updated, but also when changes occur during its management and the Customer is obliged to check the status of his order and to immediately inform the Company in writing of any error in his order, otherwise the details mentioned in the Registration Confirmation of of his order, will be applied to the sales contract. The Customer has the possibility to be informed about the progress of the order by the Company either by telephone or by sending an e-mail to the address famac@famac.ind.br or electronically by logging into his account with his personal codes (username and password), selecting "order tracking" via a link.
In the context of good faith, the Company is not obliged to accept an order and conclude a sale of products, which due to a mechanical or typographical error appear in the online store with an incorrect price, either lower or higher than their normal applicable price. Since the error concerns only part of the products of the order, the order is valid and executed normally for the rest of the products, unless the Customer declares that he does not wish the partial execution of his order, in which case the Company must cancel the entire order.

Availability of Products

The Customer is informed about the products and their availability, through indications in the online store or communication with the online store. The Company reserves the right not to accept a particular order and therefore not to complete the sale, if the products are not available at the time of the order. In case the lack of availability concerns part of the products of the order, the remaining part of the order is executed normally, unless the Customer declares that he does not wish for the partial execution of the order, in which case the Company must cancel the entire order. Any payments are returned to the Customer without delay, in the same way the Customer chose to pay for their order or in any other way agreed with the Customer.
In the event that a product is not immediately available after the final registration of the order, the Company informs the Customer of its possible delivery time. If the time is not satisfactory to the Customer, the order is canceled and any payments are returned to the Customer without delay, in the same way the Customer chose to pay for their order or in any way agreed with the Customer.

Communication after ordering is done exclusively via email at famac@famac.ind.br or filling out a contact form.

Order Delivery

Shipping to the place chosen by the Customer: If the Customer, when submitting his order, chooses to send the products to a place of his choice, the products are delivered to a cooperating transport company (courier) and the Customer will receive an electronic notification that the product is ready to ship. The Customer will be informed by the transport company about the delivery time. The shipping costs are borne by the Customer and are calculated based on his order when it is submitted, through a special link, entering the Prefecture and the ZIP code. of the region of his choice. Any incorrect entry of shipping details by the Customer, which results in an incorrect calculation of the shipping costs, is not borne by the Company, but by the Customer.
To receive the order, the Customer must show the employee of the cooperating carrier, the confirmation of the order (order number), the notification for the shipment and an official identification document (police ID, passport, etc.). The delivery can also be made to a third party authorized for this purpose by the Customer. The Customer or the authorized third party upon receipt must check the products he receives, as with his signature he confirms that he has received them properly and upon receipt the risk passes to the Customer. If the Customer does not receive the products after receiving the shipping notification and despite the carrier's notification, the Company reserves the right to either cancel the order or withdraw from the sale. The Company reserves the right not to accept an order from a Customer who, for any reason, has repeatedly not received another order in the past.
When the place of shipment is not covered by the network of the cooperating transport Company or the Customer wishes to transport the products with his own means and expenses, the Customer informs the Company in writing, indicating the means of transport of his choice (transport Company, agency etc.) and the Company undertakes to ship the products in the manner indicated by the Customer, who in this case shall only bear the cost of shipping the products to the agency or transport Company or the means of the Customer's choice, which shall be paid to the Company before sending his order. In these cases, the risk from the sale passes to the buyer at the time of delivery of the sold products to the carrier. In the event that the order is sent by a transport company (sidewalk delivery) and the parcel is over 25 kg, delivery cannot be made to remote areas. The customer can pick up his order from the transport company located near his area.

Delivery time

The time of delivery of the products is specified in the order depending on the availability of the products and their place of shipment, which is confirmed by the acceptance of the order by the Company.
In any case, the Company must deliver the products no later than thirty (30) days from the date of the sale, otherwise and if there is no written agreement to extend the time (e-mail), the Customer is entitled to unilaterally cancel of the order with a written statement by e-mail to famac@famac.ind.br. If the order is canceled and thus the sales contract is terminated, the Company must return, without delay, all the money paid by the Customer, in full.
For bulk or special orders or orders tailored to the Customer's requirements, the delivery time of thirty (30) days does not apply and the delivery time is agreed on a case-by-case basis with the Customer in writing (e-mail).

Payment methods

Credit Card Payment:
The online store accepts all Visa and Mastercard credit cards. Your transactions are protected by the highest security systems (SSL-256 bit and digital certification by Geotrust .) used by Eurobank to process your transactions with www.e-dructer.com. During the process of purchasing a product, the system automatically takes you to a secure encrypted environment (redirection) of the bank we work with, where you are asked to provide your credit or debit card number, and when your transaction is complete, you return to our electronic store.
For purchases with your credit or debit card you will be asked to fill in the order form, your credit or debit card number and expiration date.
2. By depositing into a bank account:
Discount your order to one of the bank accounts we cooperate with and inform us by phone or send us the copy of the bank payment order by
e-mail address famac@famac.ind.br. Upon receiving the copy of the bank payment order, we send you your order. As a reason for the deposit, the Customer writes his order number (which has already been sent to him with the Confirmation of Registration of his order). The order is on hold and will be executed when the Company confirms that the amount has been deposited. In case of non-deposit within 5 working days, the order will be cancelled. To facilitate the process, the Customer sends a copy of his bank deposit or the details of the deposit (date of deposit, deposit number, order number, name and contact phone number) to the Company's email address.

3. Payment via Klarna: In order to offer you Klarna's payment methods, we may transmit personal data during the checkout such as contact and transaction data with Klarna, in order for Klarna to assess whether you meet the conditions for its payment methods and provide you with specialized payment methods. Your personal data is processed in accordance with Klarna's privacy policy.



Right of Withdrawal

According to Law 2251/1994 as amended and in force, the Customer has the right to return the products purchased from the online store, as long as they are products that are not exempt from the right of withdrawal, free of charge, without being obliged to announce the reason for which he wishes to return them, within fourteen (14) calendar days from their receipt. The Customer can deliver these products directly to the Company's headquarters or send them at his own expense to the Company's headquarters. In any case, before returning the products, the Customer can contact the Company, either by phone or by sending an electronic message.
The Customer must return the products intended for return, with their official proof of purchase, in the same condition in which they were received, without the products having been unsealed or their packaging tampered with or having been used. A condition also for the return is that the conditions of their preservation have been observed.
The return is accepted only if the Customer has previously paid any amount incurred by the Company for sending the products to the Customer, as well as the shipping costs for their return. The declaration of withdrawal is made in writing by filling in the relevant form available HERE and sending it to the email address famac@famac.ind.br. The Company is obliged to confirm receipt of the withdrawal statement in writing as soon as it receives it.
In case of withdrawal, the Customer is obliged to return the products, within fourteen (14) calendar days from the day he communicated the withdrawal. Following the declaration of withdrawal, the Company is obliged to return to the Customer the price collected. The refund of the price due to withdrawal by the Customer will be made at the latest within fourteen (14) calendar days from the time the Company received demonstrable knowledge of his withdrawal. FREE return within 30 days ONLY applies for credit and NOT for refund. Delivery costs are not refunded, unless the Customer has chosen a delivery method other than the cheapest standard delivery method offered by the Company.
The Customer is responsible for any reduction in the value of the returned products, if he used other than what was necessary.
Exceptions to the Right of Withdrawal
From the right of withdrawal provided for in the above paragraph, the Customer does not have the right of withdrawal in the following cases:
• Supply of goods which may deteriorate or expire soon.
• Supply of goods which are sealed and cannot be returned for health protection or hygiene reasons, and which have been unsealed after delivery.
• Supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements.
• Supplying sealed audio documents or sealed documents, videos or sealed computer software, which you unsealed after delivery.
- In the cases where the price of the products has been paid in a physical store of the Company and in addition, the products have been received from the physical store of the Company, as the sale is not considered to have been made remotely.

Communication after ordering is done exclusively via email at famac@famac.ind.br or filling out a contact form.

Liability for Defects-Returns

Regardless of the Customer's right of withdrawal, the Company is liable under the provisions of the Civil Code, when the product purchased by the Customer does not comply with the contract and in particular when it has a real defect or does not have the agreed properties.
In the event of the Company's liability for a real defect or for a lack of the agreed quality of the product, the Customer is entitled at his option: a) to demand, at no cost to him, the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, b) request a price reduction, or c) withdraw from the sales contract, unless it is an immaterial factual defect. If the Customer chooses to correct or replace the product, the Company must correct or replace it within a reasonable time.
The Company will replace the products purchased by the Customer, in all cases in which, through proven fault of the Company, they were delivered to the Customer other or substantially different from those ordered.

Communication after ordering is done exclusively via email at famac@famac.ind.br or filling out a contact form.

Force Majeure

The Company reserves the right and is not responsible under any circumstances for any temporary or permanent inability to provide services and for delays in the acceptance and execution of orders and delivery of the ordered products, for reasons that cannot be attributed to its fault, such as for example in cases of force majeure ( strikes, earthquakes, fires, bad weather conditions, etc.) or unforeseeable objectively judged situations or events, such as malfunctions of cooperating courier companies, accidental deterioration or destruction of products before delivery to the user and after they are given for shipment, illegal interventions by the contracting party or a third party , malfunction of the online payment processing provider (bank) or hosting service provider (host provider) or Internet service provider (ISP) or access service provider (access provider) or the user's terminal equipment, incorrect provision of information from part of the user and in general for any incident that prevents the smooth fulfillment of his contractual obligations. The company's responsibility is limited to its obligations under the contract with the consumer and it will make every effort to meet them within a reasonable period of time.

Network Availability & Security

The Company makes every possible effort for the good operation of its network. Nevertheless, the Company cannot guarantee that there will be no interruptions or errors. In any case, the Company bears no responsibility in the event that users cannot connect to the website. The Company is not responsible for the security policy of other websites or the way they manage their online visitors.

Confidentiality Statement

The Company treats the User's correspondence with the online store as confidential and does not transmit its content except to the directly interested recipient and in the cases provided for by law if this is requested or in the event that the content of the message is considered to affect the Company. Such action is necessary to a) protect the rights and property of the Company, b) protect the website from misuse or unauthorized use, and c) protect the personal safety of users or the consumer public. In the event that the User provides a false email address or attempts to impersonate someone else when submitting information, all information will be part of any investigation.

Invalidities

Any invalidity of any of the present Terms does not result in the invalidity of the rest.

Applicable law

These terms and conditions are governed by the provisions of Greek Law, the Directives and Regulations of European Law and the relevant International provisions. Contracts through the online store are governed by European and Greek Law, in particular by legislation regulating issues related to electronic commerce, distance sales and consumer protection. The website has been created and is controlled by Greek legislation, which will guide its use and interpretation.
The protection of the Distance Contracts Act, as well as these terms, apply to transactions only with natural persons, who transact for reasons that do not fall within their professional activity.

The non-exercise by the Company of these terms and rights does not imply a waiver of these rights.
All notifications must be made in writing.
The present conditions take the place of information of condition 3b of Law 2251/1994.

Dispute Resolution

In the event that any dispute arises from the transaction between us and if, after your request, we do not manage to reach a common agreement between us, we undertake to follow the out-of-court resolution of the dispute. You can contact the following Alternative Dispute Resolution Bodies (ADRs). The AED bodies listed on the AED platform have been certified based on the stipulated conditions and quality requirements of the European Directive and have been registered in the Special Register of AED Bodies.
In Greece, the certified EED bodies are:
The Independent Authority "Consumer Advocate", with competence in all commercial sectors,
The Intermediary of Banking-Investment Services with responsibility in the commercial sector of financial services, and
ADR POINT IKE - Center for Alternative Dispute Resolution with competence in all commercial sectors with the exception of the categories expressly mentioned in no. 2 par. 2 of the GPA.
European Institute for Conflict Resolution (E.I.E.S.) with competence in all commercial sectors with the exception of the categories expressly mentioned in no. 2 par. 2 of the CPA.
If, despite this, no solution is reached, the courts of Athens are designated as competent for the resolution of any dispute.
The Code of Consumer Ethics for E-Commerce as formulated on the basis of the Ministerial Decision of the Minister of Economy and Development in the Gazette of the Government of the Hellenic Republic (22/03/2017, Sheet No. 969), is published on this website and you can read it from HERE